As HMRC prepares to send emails and text reminders to self assessment taxpayers, the department is reminding them to be on their guard after nearly 800,000 tax-related scams were reported in the last year
Fraudsters use self assessment to try and steal money or personal information from unsuspecting individuals. In the last year alone, HMRC has responded to 797,010 referrals of suspicious contact from the public and some 357,567 of these offered bogus tax rebates.
In the last 12 months, HMRC has also worked with the telecoms industry and Ofcom to remove more than 1,282 phone numbers being used to commit HMRC-related phone scams.
The scale of the problem is vast with 8,561 malicious web pages reported for takedown.
The self assessment deadline is 31 January 2022 and taxpayers may expect to hear from HMRC at this time of year.
More than four million emails and SMS will be issued this week to self assessment customers pointing them to guidance and support, prompting them to think about how they intend to pay their tax bill, and to seek support if they are unable to pay in full by 31 January.
However, the department is also warning customers to not be taken in by malicious emails, phone calls or texts, thinking that these are genuine HMRC communications referring to their self assessment tax return.
Myrtle Lloyd, HMRC director general for customer services, said: ‘Never let yourself be rushed. If someone contacts you saying they’re from HMRC, wanting you to urgently transfer money or give personal information, be on your guard.
‘HMRC will also never ring up threatening arrest. Only criminals do that.
‘Scams come in many forms. Some threaten immediate arrest for tax evasion, others offer a tax rebate. Contacts like these should set alarm bells ringing, so if you are in any doubt whether the email, phone call or text is genuine, you can check the ‘HMRC scams’ advice on gov.uk and find out how to report them to us.’
Criminals use emails, phone calls and text messages to try and dupe individuals, and often mimic government messages to make them appear authentic. They want to trick their victims into handing over money or personal or financial information.
Customers can report suspicious phone calls using a form on gov.uk and should forward suspicious emails claiming to be from HMRC to phishing@hmrc.gov.uk and texts to 60599.
HMRC has a dedicated team working on cyber and phone crimes. They use innovative technologies to prevent misleading and malicious communications from ever reaching the taxpayers. Since 2017 these technical controls have blocked 500 million emails. More recently, new controls have prevented 90% of the most convincing SMS messages from reaching the public and controls have been applied to prevent spoofing of most HMRC helpline numbers.
HMRC is also reminding self assessment customers to double check websites and online forms before using them to complete their 2020/21 tax return. People can be taken in by misleading websites designed to make them pay for help in submitting tax returns or charging to connect them to HMRC phone lines.
HMRC’s advice to the public:
Stop:
• take a moment to think before parting with your money or information;
• if a phone call, text or email is unexpected, don’t give out private information or reply, and don’t download attachments or click on links before checking on gov.uk that the contact is genuine; and
• do not trust caller ID on phones. Numbers can be spoofed.
Challenge:
• it’s ok to reject, refuse or ignore any requests – only criminals will try to rush or panic you; and
• search ‘scams’ on gov.uk for information on how to recognise genuine HMRC contact and how to avoid and report scams.
Protect:
• Forward suspicious texts claiming to be from HMRC to 60599 and emails to phishing@hmrc.gov.uk. Report tax scam phone calls on gov.uk.
• Contact your bank immediately if you think you’ve fallen victim to a scam, and report it to Action Fraud (in Scotland, contact the police on 101).
